{"id":38,"date":"2025-03-21T18:23:32","date_gmt":"2025-03-21T18:23:32","guid":{"rendered":"https:\/\/digital.nicoletti.top\/groupebgrp2\/?page_id=38"},"modified":"2025-03-23T04:57:50","modified_gmt":"2025-03-23T04:57:50","slug":"remboursements_retours","status":"publish","type":"page","link":"https:\/\/digital.nicoletti.top\/groupebgrp2\/remboursements_retours\/","title":{"rendered":"Politique en mati\u00e8re de remboursements et de retours"},"content":{"rendered":"

This is a sample page.<\/b><\/p>

1. Conditions g\u00e9n\u00e9rales de remboursement<\/strong><\/h2>

Les remboursements sont possibles uniquement dans les cas suivants :<\/p>

  • Annulation dans le d\u00e9lai imparti selon le type de r\u00e9servation<\/li>\n\n
  • \u00c9v\u00e9nement annul\u00e9 par l\u2019\u00e9tablissement ou par Spotly<\/li>\n\n
  • Probl\u00e8me technique emp\u00eachant l\u2019acc\u00e8s ou l\u2019utilisation du service r\u00e9serv\u00e9<\/li><\/ul>

    2. D\u00e9lais d\u2019annulation et de remboursement<\/strong><\/h3>
    • R\u00e9servations de location de bo\u00eetes de nuit et locaux<\/strong>\u00a0:
      • Annulation jusqu’\u00e0\u00a07 jours avant la date pr\u00e9vue<\/strong>\u00a0: remboursement int\u00e9gral<\/li>\n\n
      • Annulation entre\u00a07 jours et 48h avant<\/strong>\u00a0: remboursement de\u00a050%<\/strong><\/li>\n\n
      • Annulation\u00a0moins de 48h avant<\/strong>\u00a0: aucun remboursement<\/li><\/ul><\/li>\n\n
      • Billetterie et acc\u00e8s VIP<\/strong>\u00a0:
        • Les billets et acc\u00e8s VIP ne sont\u00a0ni remboursables ni \u00e9changeables<\/strong>, sauf annulation de l\u2019\u00e9v\u00e9nement.<\/li><\/ul><\/li><\/ul>

          3. Proc\u00e9dure de demande de remboursement<\/strong><\/h3>

          Pour effectuer une demande de remboursement :<\/p>

          1. Contactez-nous \u00e0\u00a0[adresse e-mail]<\/strong>\u00a0avec votre num\u00e9ro de r\u00e9servation.<\/li>\n\n
          2. Indiquez la raison de votre demande et joignez toute preuve n\u00e9cessaire (confirmation de r\u00e9servation, justificatif d\u2019annulation de l\u2019\u00e9v\u00e9nement, etc.).<\/li>\n\n
          3. Une r\u00e9ponse vous sera donn\u00e9e sous\u00a07 jours ouvr\u00e9s<\/strong>.<\/li><\/ol>

            4. M\u00e9thode de remboursement<\/strong><\/h3>
            • Les remboursements sont effectu\u00e9s via le mode de paiement utilis\u00e9 lors de la r\u00e9servation.<\/li>\n\n
            • Un d\u00e9lai de\u00a05 \u00e0 10 jours ouvr\u00e9s<\/strong>\u00a0peut \u00eatre n\u00e9cessaire pour l\u2019apparition du montant sur votre compte bancaire.<\/li><\/ul>

              5. Cas exceptionnels<\/strong><\/h3>

              Spotly se r\u00e9serve le droit d\u2019accorder un remboursement partiel ou int\u00e9gral dans des circonstances exceptionnelles (force majeure, restrictions gouvernementales, etc.).<\/p>

              6. Modification d\u2019une r\u00e9servation<\/strong><\/h3>

              Si vous souhaitez modifier une r\u00e9servation plut\u00f4t que l\u2019annuler, contactez-nous. Nous ferons de notre mieux pour trouver une solution adapt\u00e9e.<\/p>

              Gifts<\/h2>

              If the item was marked as a gift when purchased and shipped directly to you, you\u2019ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.<\/p>

              If the item wasn\u2019t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.<\/p>

              Shipping returns<\/h2>

              To return your product, you should mail your product to: {physical address}.<\/p>

              You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.<\/p>

              Depending on where you live, the time it may take for your exchanged product to reach you may vary.<\/p>

              If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don\u2019t guarantee that we will receive your returned item.<\/p>

              Besoin d\u2019aide ?<\/strong><\/h2>

              Contactez notre service client \u00e0\u00a0spotlyteam<\/strong>@gmail.com\u00a0pour toute question relative aux remboursements.<\/p>","protected":false},"excerpt":{"rendered":"

              This is a sample page. 1. Conditions g\u00e9n\u00e9rales de remboursement Les remboursements sont possibles uniquement dans les cas suivants : 2. D\u00e9lais d\u2019annulation et de remboursement 3. Proc\u00e9dure de demande de remboursement Pour effectuer une demande de remboursement : 4. M\u00e9thode de remboursement 5. Cas exceptionnels Spotly se r\u00e9serve le droit d\u2019accorder un remboursement partiel ou int\u00e9gral dans des circonstances […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_uag_custom_page_level_css":"","footnotes":""},"class_list":["post-38","page","type-page","status-publish","hentry"],"yoast_head":"\nPolitique en mati\u00e8re de remboursements et de retours - Spotly<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/digital.nicoletti.top\/groupebgrp2\/remboursements_retours\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique en mati\u00e8re de remboursements et de retours - 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